FREE DELIVERY ON ALL ORDERS OVER £75.00
Parents’ Information & FAQs
Everything you need to know about ordering school uniform, choosing the correct size, delivery, collection and returns
Visiting Our Shop
Visit our schoolwear shop at Unit 2, 555 Sutton Road, Southend-on-Sea, Essex, SS2 5FB.
We embroider our schoolwear in-house and hold additional stock in our warehouse, so many items are available to purchase or collect without a long wait
opening hours
We are open Monday to Friday, 9am–5:30pm.
We usually offer extended opening hours during the busy summer period. Please check our website or social media pages for the latest Saturday and seasonal opening times.
HOW DO I PLACE AN ORDER?
Select your child’s school from the home page to view its uniform range. Products are organised into categories to help you find the items you need.
Plain uniform and accessories can also be found in their own sections.
HOW DO I CHOOSE THE CORRECT SIZE?
School uniform is often sized by age, but sizing can vary between brands. Please check the measurements shown in the product description or visit our Size Guides page before ordering.
If you are still unsure, you are welcome to visit our shop to try items on or contact us for advice.
When will my order be ready?
We aim to have orders ready for collection or dispatch within 24 hours, Monday–Friday, subject to stock availability.
During busy periods, particularly in the summer, orders may take up to 48 hours. We recommend ordering as early as possible.
If an item is out of stock or your order is likely to be delayed, we will contact you.
How will I know it’s ready?
We will email you when your order is ready to collect or has been dispatched. Please check your junk folder, as our emails can occasionally appear there.
For delivered orders, you will also receive tracking updates directly from the courier.
Please wait until you receive your collection confirmation before visiting the shop.
CAN I PERSONALISE SCHOOL UNIFORM?
Many items can be personalised with an embroidered name or initials for £3.00 per item.
We recommend choosing initials rather than a full name, as they are more discreet while still making the garment easy to identify.
Unless an alternative position is requested, personalisation will generally be embroidered:
- Under the school logo on tops, jackets and other logoed garments
- At the back of the neck where there is no school logo
- Just below the waistband of joggers, trousers, shorts and skirts
- On the back keeper loop of a tie, where possible, or towards the bottom of the tie if there is no suitable loop
The embroidery colour will usually be matched to a colour within the school logo. Placement and colour may vary slightly depending on the garment and school branding.
If a personalisation option is not shown on the product, please contact us after placing your order and we’ll be happy to help.
Please be aware that once personalised the garments can not be returned unless faulty.
CAN I RETURN OR EXCHANGE AN ITEM?
Unused items can normally be returned within 31 days of purchase, provided they are unworn, unwashed, in their original condition and have all tags attached. Proof of purchase is required.
For summer purchases, items bought during July or August can be returned or exchanged until 30 September.
Items can be exchanged in our shop. For postal returns, we recommend using a tracked service; return postage is the customer’s responsibility.
Please contact us if you receive an incorrect or faulty item. Personalised items cannot be returned or exchanged unless faulty.
Still need help?
If you can’t find what you need or have a question about an order, call us on 01702 410044 or send us a message on WhatsApp.
Our team will be happy to help.
